Tools / Aftercare
Aftercare

Customers looked after for years, not days.

Service reminders, warranty follow-ups and check-ins, timed to the customer, for years after the sale.

Aftercare
Service due · 14 days312 customers
MOT reminders sent this week148
Warranty renewals coming up57
Ready to change car (3 yrs+)41 flagged to sales
Replies handled without a person86%

Illustrative view.

The problem it kills

The sale is the start of the relationship and usually the end of the contact. Service reminders go out from a template if they go out at all. Warranty renewals lapse. When the customer is ready to change the car three years later, they've forgotten you.

What it does
  • Keeps a live picture of every customer: what they bought, what cover they have, when the MOT and service are due.
  • Sends the right reminder at the right time, in plain language, from your dealership.
  • Handles the replies that don't need a person, and hands the rest to one.
  • Spots the customers who are coming up to changing their car and tells sales.
  • Learns which messages get a response and which get ignored, and adjusts.
At our own dealership

Proven on our own forecourt first.

At our own dealership, aftercare is now a job that happens every day rather than when someone has a quiet afternoon.

4

sites, one aftercare agent

Years

of follow-up per customer, not weeks

1

agent doing a job that never used to get done

How it plugs in

What it reads. What it's allowed to do.

Data it reads

  • Customer and vehicle records from the DMS (with your permission and theirs)
  • Warranty and service plan records
  • MOT and service due dates
  • Reply messages, so it knows when to stop

What it writes

Messages go out from templates you approve. Customers can opt out with one reply. Data stays in the UK.

As with every OmegAi agent: no writes to your DMS without approval, no customer data leaves the UK, and your data is kept separate from every other dealer's. Security & data →

Book a demo

See Aftercare running live.

A 30-minute screen-share on our own dealership. Tell us about yours and we'll be in touch.

A 30-minute screen-share, no slides. You'll see the live boards, the agents at work, and the numbers behind them. We'll tell you honestly whether it fits your business.

Prefer email? [email protected]

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